Frequently Asked Questions

Have a question, we may have the answer...
We have divided the most frequently asked questions into the areas listed below.   Please visit these areas prior to sending an email to our customer service department as you will most likely find the answer here.
If you are unable to locate your answer, you can contact our service department at service@kore-usa.com and our sales department at sales@kore-usa.com. Click on one of the following topics to check out the FAQ section for that area:

Drive · Forks · Hubs & Rims · Posts · Stems · Sales

Drive FAQ's

Chain Reactor

Will it fit my frame? The Chain Reactor will fit frames with chain stays that are 1" or smaller in diameter.  This includes round, oval and square stays.

Pedals

What size are the pins in the Platform Pedals? The Platform Pedals use 3.5mmx1 pins.

Can I use Shimano cleats with my G.A.S.S. pedals?  No, Kore’s G.A.S.S. pedals use cleats designed specifically for them.  Our spring design is very different from that of Shimano and therefore need a different cleat.

Where can I get replacement cleats? You can get some through your local bike shop or by contacting us via email.

My G.A.S.S. Pedals used to work fine, now they seem really loose.  Why? With continued use, the tension plates on the G.A.S.S. pedals will wear.  As they wear, the spring tension lightens.  To compensate for this, tighten the small screw on the outside of your pedal as this will push the plate closer to the center of the pedal increasing the tension.

Why am I having trouble getting in and out of my new pair of G.A.S.S. pedals? Please see our G.A.S.S. information page.

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Fork FAQ's

Do you have 990 mounts on your forks? We did not put 990 mounts on our forks as some riders prefer to not have front brakes.  You can however acquire aftermarket mounts that will screw into our forks allowing you to use 990 mounts.   These are offered by Big Cheese, Threshold and others.

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Post FAQ's

What is the longest seat post Kore offers?   The longest from Kore is the Elite Scandium post at 400mm.

Do any of the Kore posts fit saddles with 10mm rails?   Yes, Kores posts will fit 10mm oval rails.  They will not fit 10mm round rails.

Do you make a seat post for my Specialized mountain bike? Kore makes seat posts in 26.8mm, 27.0mm, 27.2mm and 31.6mm.  To get a Kore post to fit another size frame, please use a shim designed to reduce the size of the seat tube.  These can be acquired through your local bike shop and are made by companies such as Tamer and Post Moderne.

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Sales FAQ's

Can I buy direct?  Kore bicycle products need to be acquired through an established bicycle shop.  To locate one near you, visit our Sales Page.

How can my company become an International Distributor for Kore? Please send us a packet of information which includes the following:
a) A letter on corporate letter head showing the name of the company, address, phone and fax numbers, contact names, email address and website if applicable.
b) A list of US suppliers you are currently working with.
c) A list of other suppliers you are currently working with and mention where you have exclusive distribution rights.
d) A list of how many dealers and bike companies you sell to.
e) Let us know if you offer OE packages to bike companies in your country and how that works.
f) A list of items you are interested in, how many you are seeking and how often you plan to place orders.
g) A list of bank and other references.
h) Any brochures or catalogs that your company produces.
Send this to:
Kore Bicycle Components- Pronet,Inc.
910 N. Cambrian Ave
Bremerton WA 98312, USA
Attn: Sales Department
For Europe and the Middle East send to:
Active Sports Products
Aprtado de Correos 349
17258 L'Estartit (Girona)
Spain

There aren't any distributors shown for my country.  How do I get Kore products? Please send us your name, address, phone number, email address and a list of the items you are looking for and we'll look for a way to help you acquire Kore products.

How do I become a Kore dealer?  To become a Kore dealer, please contact one of the distributors listed on our Distributor page.

How do I get OE information? To get OE information from Kore, please mail us a packet which includes the following:
a) A letter on corporate letter head showing the name of the company, address, phone and fax number, contact names and email address and web site if applicable.
b) A list of items you are interested in, how many you are seeking and how often you plan to place orders.
c) A list of bank and bike industry references.
d) Any photos, brochures or other information that may help us determine who you are.
Send this to:
Kore Bicycle Components- Pronet,Inc.
910 N. Cambrian Ave
Bremerton, Wa 98312, USA
Attn: Sales Department
For Europe and the Middle East send to:
Active Sports Products
Aprtado de Correos 349
17258 L'Estartit (Girona)
Spain

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